Frequently Asked Questions
Answers to frequently asked questions at baji
This page provides detailed answers to the most frequently asked questions from Bangladeshi players on topics covering everything from opening an account at baji to deposits, the VIP program, security, and support. Whether you are new or experienced, you will find this page useful. If you run into any issues with baji Login or payments, there is a good chance you will find the answer here.
Table of Contents
Security
Stay Safe
If you suspect unauthorised access, change your password immediately and notify the baji support team via live chat. If you cannot change the password, contact them directly by email. If your account verification is already complete, the support team can quickly confirm your identity and secure the account. For more information on account security, see the Terms and Conditions.
Never. No baji employee or support representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password under any circumstances. If anyone asks for these, treat it as a fraud attempt and report it to baji support immediately. Do not share your financial details with anyone.
Yes. baji uses SSL encryption technology to keep your personal information and transaction data secure. Every payment and login session on the site is completed through an encrypted channel. For details on how your information is stored and used, see the Privacy Policy.
A strong password should be at least 8 characters long and ideally contain a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not use the same password for your baji account that you use on any other site. Change your password regularly and never write it down.
Always look carefully at the browser address bar — fake sites often use slightly different spellings or domains (such as bajii or baji-bd). Do not click on suspicious links or download the baji APK from unknown sources. Get the app only from official channels. If any site looks suspicious, ask about it immediately via live chat.
Account
Account Questions
No. Each player is allowed only one account at baji. If the same person creates multiple accounts, it will be considered a rule violation and all accounts may be suspended. Use a single account to receive bonus benefits and keep your account secure.
Click the "Forgot password?" link on the login page and enter your registered mobile number or email. An OTP will be sent to you — use it to set a new password. Never share the OTP with anyone. If you have trouble, contact baji support.
First, clear your browser cache and cookies and try again. Check whether Caps Lock is on. You can also try a different browser or device. If the problem continues, contact baji support via live chat — they are available 24 hours a day.
Usernames generally consist of English letters and numbers and cannot be changed after registration, so choose carefully. Passwords must be at least 8 characters long. To keep your account secure, avoid using your own name or date of birth as a password.
Support
Contact and Support
For a faster resolution, have your baji username, registered mobile number or email, and a detailed description of the problem ready before you get in touch. For payment issues, keeping the transaction ID or reference number to hand will help the support team resolve the issue more quickly.
Yes. The baji support team provides service in both Bengali and English. Bangladeshi players can comfortably describe their issue in Bengali — type in Bengali in the live chat and the representative will reply the same way.
baji has two support channels — live chat, which is active 24 hours a day inside the site, and email. For urgent issues, live chat is the fastest option. For less urgent or detailed matters, you can write by email. There is no phone number, so please use these two channels.
Absolutely. baji support is available seven days a week, 24 hours a day. Even at night or on holidays, a representative will be ready to help you in the live chat. So feel free to get in touch at any time for any issue.
baji takes responsible gaming seriously. If you want to keep your playing habits under control, speak to the support team. The 21+ age restriction is strictly enforced on the site. Detailed guidance on this topic is available on the Responsible Gaming page.
VIP
VIP Program
baji VIP members receive weekly cashback that varies according to their tier. On top of that, they also get access to priority support and special promotional offers. The more you play and the more regularly you stay active, the better the benefits you can enjoy.
The baji VIP program has three levels. At the Bronze level, you can earn up to 0.5% cashback per week. At the Silver level, that rises to a maximum of 1.0%. At the Gold level, up to 1.5% weekly cashback is possible. Cashback is calculated based on total net losses for the week. For more information, see the baji vip page.
Weekly cashback is calculated on the net loss for that week — meaning the total amount won subtracted from the total amount lost. For example: if a Silver member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 1.0% = ৳200 in cashback. No cashback applies for a profitable week.
VIP levels improve through regular play and staying active. Making regular deposits over a set period and actively participating in various games on the site — such as slots, live casino, or sports betting — is important. You can find out about the exact criteria by speaking with the baji support team.
Payment
How to Deposit Money
First, wait a few minutes, as there can sometimes be a short delay. If the money still has not appeared after a long time, contact baji live chat with your bKash / Nagad / Rocket transaction ID and the amount. With a transaction reference, the support team can verify and resolve the matter quickly.
Log in to your baji account, go to the deposit section, and select Nagad. Send money from Nagad to the number shown and enter the transaction ID on the site. The minimum deposit is ৳300. You can make the payment using either the Nagad app or USSD code.
Log in to baji, go to the deposit option, and select bKash. Use "Send Money" to the bKash number provided by the site and make sure to enter the reference number correctly. Once the transaction is complete, a confirmation message will arrive from bKash. The minimum deposit is ৳300, and never share your bKash PIN with anyone.
baji accepts Bangladeshi mobile banking methods for deposits: bKash, Nagad, Rocket, and Upay. Bank transfer is also supported (major banks including Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit is ৳300 for all methods.
To play any game at baji — slots, live casino, or sports betting — the minimum deposit is just ৳300, and this is the same for all payment methods. The same minimum deposit also applies to claiming slot bonuses. You can find more details on the slots game list and guide.
Still have questions? Talk to us directly
If you could not find the answer on this FAQ page, the baji support team is always ready. Send a message via live chat or email — let us know in Bengali or English, whichever you are comfortable with.
Live Chat: Log in to the site and click the chat icon in the bottom right corner — active 24/7
Email: [email protected] — replies provided in both Bengali and English