baji's Privacy Policy
baji places the highest priority on protecting users' personal information. This policy explains in detail how your information is collected, stored and used.
Introduction and Scope
baji is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy applies to baji's website, mobile application and all related services.
When you register an account on baji, use the platform, or access any of our services, you are considered to have accepted the terms of this policy. Our Terms and Conditions are linked to this privacy policy and both should be read together.
This policy applies only to baji's own services. For the privacy policies of third-party websites or services, please refer to the relevant organisation's own policy.
What Information We Collect
baji collects various types of information in order to provide its services. This information falls into two main categories: information you provide directly and information collected automatically.
2.1 Information You Provide Directly
When you open an account on baji or use our services, the following information is collected:
- Full name and date of birth (for age verification — the platform is for users aged 21 and above only)
- Mobile number and email address
- National ID card or passport number (where identity verification is required)
- Financial transaction details, including information related to bKash, Nagad, Rocket, Upay or bank transfers
- Login credentials (username and encrypted password)
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use the baji platform, the following technical information is recorded automatically:
- IP address and device identifier information
- Browser type, operating system and device type
- Time of site access, pages viewed and session duration
- Gaming history and betting patterns
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
baji uses collected information only for specific and legitimate purposes. User data is never used for unrelated commercial activities.
3.1 Service Operations
- Completing account registration and verification
- Processing deposit and withdrawal transactions
- Providing bonuses, rewards and promotional offers
- Storing gaming history and account balances
- Resolving technical issues and ensuring customer support
3.2 Security and Compliance
- Detecting and preventing fraudulent activity
- Preventing money laundering and financial irregularities
- Verifying age to prevent underage users from accessing the platform
- Maintaining platform integrity and user security
3.3 Service Improvement
- Analysing user experience to improve the platform
- Testing new games and features
- Customising content according to user preferences
- Quickly identifying and resolving technical issues
Data Sharing and Disclosure
baji never sells users' personal information to third parties. However, sharing information may be necessary in certain circumstances.
4.1 Service Provider Partners
baji works with trusted third parties for certain technical services, such as payment processing, software development, data analysis and customer support tools. These organisations may only use the information for the specified purpose and are bound by strict confidentiality agreements.
4.2 Legal Obligations
Information may need to be disclosed under court orders, government directives or applicable legal requirements. In such cases, baji provides only the minimum information necessary.
4.3 Business Restructuring
In the event of a merger, acquisition or asset transfer involving baji, user information may be transferred. Users will be properly notified in advance of any such change.
Data Protection Methods
baji uses industry-standard security technology to protect user information. Every connection is encrypted with SSL technology, which prevents third-party access while data is in transit.
- All transactions and personal information are protected by SSL/TLS encryption
- Passwords are never stored directly — strong hashing algorithms are used
- Access controls ensure that only authorised staff can view information
- Regular security audits and vulnerability assessments are conducted
- Suspicious activity is automatically detected
However, it is not possible to guarantee that data transmitted over the internet is entirely free from risk. While baji takes every precaution, users should also take steps to secure their own accounts — use a strong password and do not share your login details with anyone.
Cookies and Tracking Technology
baji uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for the core functionality of the platform
- Functionality cookies: Used to remember language preferences and account settings
- Analytics cookies: Used to collect site usage statistics and improve services
You can control or decline cookies through your browser settings. Please note that disabling essential cookies may affect some platform functionality.
Data Retention Period
baji retains user information only for as long as necessary. The following factors are considered when determining the retention period:
- Relevant information is kept for the entire duration that an account remains active
- After an account is closed, financial transaction records are retained for a specified period as required by law
- Information relevant to fraud prevention and dispute resolution is kept for an appropriate period
- After the designated period, information is securely deleted or anonymised
User Rights
While using the baji platform, you have the following rights over your own information:
8.1 Data Access and Correction
You may request to view your stored information or correct any inaccurate data at any time. Some information can be updated directly through account settings. For other cases, please contact customer support.
8.2 Data Deletion Request
After closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations or ongoing disputes. For self-excluded users, information is handled under a specific policy as set out in the Responsible Gaming guidelines.
8.3 Opting Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time through account settings or by contacting customer support. Important service-related notifications cannot be turned off.
8.4 Submitting a Complaint
If you have any concerns or complaints about how your information is used, contact the baji support team directly. Our team is available 24/7 to assist in Bengali. For general questions, you can visit the FAQ section.
Protection of Minors
baji is a 21+ platform. We follow strict age verification procedures to protect minors. If we find that a person under the age of 21 has opened an account, that account will be closed immediately and the associated information will be deleted.
To learn more about our position and measures regarding the protection of minors, please read the About Us page on our site.
International Data Transfers
As baji is an international platform, user information may be stored or processed on servers located outside Bangladesh. Regardless of where information is transferred, the standards of this policy are maintained and appropriate measures are in place to protect the data.
Policy Changes
baji reserves the right to revise this privacy policy when necessary. For significant changes, users will be notified by email or through an in-platform notification. Continued use of the platform after a revised policy is published will be considered acceptance of the new terms.
We recommend visiting this page regularly so you stay informed about the latest policy.
Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact the baji support team. Our team is available 24/7 to assist in both Bengali and English.